Privacy Policy
Who We Are
Muddy Shore Projects is a small business based in La Crosse, Wisconsin. We create custom and handmade products through laser engraving and related crafts. Your privacy is important to us, and this policy explains how we handle your information.
What We Collect
We collect basic information when you place an order or contact us, such as your name, email address, phone number, shipping address, and payment details. We may also collect
information automatically through cookies when you visit our website.
How We Use It
We use your information to process and ship your orders, send order updates, respond to
your questions, and improve your customer experience. Occasionally, we may send
promotional messages if you’ve opted in.
Sharing
We only share your information with trusted service providers, such as payment processors, shipping companies, and website tools that help us run our business. We do not sell or trade your information to anyone.
Cookies
Our website uses cookies to make your browsing experience better and to understand how visitors use our site. You can disable cookies in your browser settings if you prefer.
Your Choices
You can contact us at any time to request a copy of the information we have about you, to
correct it, or to ask us to delete it.
Security
We use reasonable safeguards to protect your information, but no system is 100% secure. We encourage you to use secure practices when sharing personal details online.
Kids’ Privacy
Our services are not directed to children under 13. We do not knowingly collect personal
information from children.
Policy Updates
We may update this Privacy Policy from time to time. If changes are made, we will update the effective date and post the new version on our website.
Contact
If you have questions about this Privacy Policy or how we handle your information, you can contact us at [email protected] or by phone at (608) 433-8420.
Terms & Conditions
Introduction
These Terms & Conditions apply when you use our website, place an order, or purchase from Muddy Shore Projects. By shopping with us, you agree to the terms described here.
Orders
Each of our products is handmade or custom-designed. Once you place an order, we begin
production right away. Please review your details carefully before submitting, as custom
orders cannot be changed after production begins.
Payments
All payments are due at checkout. We use secure payment processors to handle your
information safely.
Shipping
We do our best to ship your order on time. Shipping times are estimates and may vary due to carrier delays or other factors beyond our control.
Returns & Refunds
Because our products are custom and handmade, returns are only accepted if the item arrives damaged or defective. If this happens, please contact us within 7 days of receiving your order so we can make it right.
Custom Designs
If you provide artwork or text for a custom order, you are responsible for ensuring it does not infringe on others’ rights. We retain rights to any original designs created by Muddy Shore Projects.
Liability
Our products are intended for personal use unless otherwise agreed. Muddy Shore Projects is not responsible for misuse of products.
Changes
We may update these Terms & Conditions from time to time. The updated version will always be posted on our website.
Contact
If you have questions about these Terms & Conditions, please reach out at
[email protected] or call us at (608) 433-8420.
FAQS
How long does it take to complete a custom project?
At Muddy Shore Projects, the timeline for custom engravings and handmade pieces depends on the complexity of your design and our current project queue. On average, most orders are completed within 1–2 weeks from the initial consultation to final delivery. If you need your personalized gift or engraved artwork by a certain date, let us know — we’ll provide a clear estimate and do our best to meet your deadline.
Can I request changes or revisions to my personalizned project?
Absolutely! Your satisfaction is our top priority. Once we create the initial draft of your engraving or handmade craft, you’ll have the chance to review it and share feedback. We welcome revisions to make sure the final design matches your vision. At Muddy Shore Projects, we believe collaboration is key — we’ll fine-tune the details until your personalized piece is exactly how you imagined.
What is the pricing structure for your custom designs and projects?
Our custom engraving and handmade craft pricing depends on the size, material (wood, glass, leather, or metal), and design complexity. Whether you’re looking for a small personalized gift or a detailed engraved artwork, we offer options for every budget. Since each project is unique, we provide personalized quotes so you know exactly what your custom piece will cost.
